JTB Canada: Office Address, Map, Customer & Administrative Phone Lines

What is the location, contact information, and business hours for JTB International (Canada)?

JTB International (Canada) Ltd. is located in Richmond, British Columbia. To ensure efficient support, we have separate phone lines for general travelers and administrative/business inquiries, as well as specific windows for in-person services.

1. Office Location & Map

Address: 8899 Odlin Crescent, Richmond, BC, V6X 3Z7, Canada

2. Contact Phone Numbers

  • For Individual Travelers & Customer Support:
    Phone: 604-688-0315
    Toll-Free (Within North America): 1-800-663-0229
    Please use these lines for all inquiries regarding Japan Rail Pass, Sunrise Tours, and flight/hotel bookings.

  • Main Corporate & Administrative Line (ADMIN):
    Phone: 604-276-0300

3. Office Business Hours (Monday – Friday)

  • General Business Hours: 9:00 AM – 5:00 PM
  • Saturdays, Sundays, and Statutory Holidays: CLOSED

4. Designated JR Pass Pickup Windows (Important)

For customers who have selected "Local Pickup" for their JR Pass, please note that our collection counter operates only during the following specific hours:

ServiceAvailable Hours
Morning Pickup10:00 AM – 12:00 PM
Midday Closure12:00 PM – 3:00 PM (CLOSED)
Afternoon Pickup3:00 PM – 5:00 PM

*Please bring a valid Photo ID and your confirmation email for all pickups.


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