At JTB Canada, we provide multiple channels to ensure you receive the support you need. To help us assist you as efficiently as possible, please select the method that best matches your specific inquiry:

• For New Travel Planning & General Questions: If you are looking for a travel quote, need advice on Japan itineraries, or have general questions about our products, please use our official Online Inquiry Form:
  https://www.jtb.ca/en/page/inquiry-form
• Support for Existing Bookings (After Ordering): The fastest and most accurate way to get help with an order you have already placed (such as JR Pass shipping, flight changes, or tour modifications) is to reply directly to your Booking Confirmation Email. This allows our agents to immediately view your transaction history and provide dedicated assistance.
• Phone Support: You can reach our Richmond office directly at 604-688-0315 during our business hours (Monday–Friday, 9:00 AM – 5:00 PM Pacific Time).
• In-Person Inquiries & Local Pickup: If you prefer to visit us in person or need to pick up a Japan Rail Pass, please visit during our designated pickup windows:
  • Morning: 10:00 AM – 12:00 PM
  • Afternoon: 3:00 PM – 5:00 PM
  • *Note: The pickup counter is closed between 12:00 PM and 3:00 PM.