We welcome your questions regarding Japan Rail Passes, Sunrise Tours, flight bookings, and customized travel planning. To help us provide the most accurate information, please use our dedicated online inquiry form or the direct contact methods listed below.

1. Online Inquiry Form

For new travel consultations, price quotes, or general product questions, please access our official inquiry form:

• English Inquiry Form: https://www.jtb.ca/en/page/inquiry-form

Our consultants typically respond to inquiries within 1 to 2 business days (Monday – Friday). Please provide as much detail as possible, such as your preferred travel dates and the number of travelers.

2. Support for Existing Orders

If you have already placed an order (e.g., you have a Booking Code) and need assistance with shipping, changes, or cancellations, please do not use the inquiry form. Instead, reply directly to your Booking Confirmation Email. This is the fastest way to get support as it allows our team to track your order history immediately.

3. Urgent Inquiries

For urgent matters during business hours, you may also call our Richmond office at 604-688-0315 or use our toll-free line at 1-800-663-0229.