Can I get a refund if I canceled my Japan Rail Pass Exchange order?
You can cancel within one year from the issued date and you need to return an unused JR Pass Exchanege Order(voucher). 20% of the purchase price will be deducted as a cancellation fee and refunded. Please see attached for details. *Delivery fee excluded from refund. *The refund will be made to the original payment method. It may take time to refund, depending on the confirmation of cancellation. Once the Japan Rail Pass has exchanged for an actual pass it becomes 100% non-refundable.