When can I pick up my JR pass (voucher) from the Richmond office after I order ?

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• Is it ok a friend or my family to pick up my JR pass order on my behalf?

  Yes. Please select the delivery option as [Local pickup / Richmond office - 3rd party] at the time of order. We need to know who will pick up your order. Please reply to your confirmation e-mail with the following information. 1 Full name of the ...

• Can I get a refund if I canceled my Japan Rail Pass Exchange order?

  Yes,you can. You can cancel within one year from the issued date and you need to return an unused JR Pass Exchanege Order(voucher). 20% of the purchase price will be deducted as a cancellation fee and refunded. Please see attached for details. ...

• I purchased the JR pass ordinary 7-day pass, but I would like to change to Green 7-day. Is it possible to upgrade my pass?

  It is possible if you have a valid JR pass exchange order and you would like to upgrade your pass within same kind of pass. There are no change fees applied. Please pay the difference and return the previously ordered valid original JR pass exchange ...

• I haven't decided the start date, can I buy JR Pass?

  Yes,you can. The final usage start date will be decided when redeeming for the JR Pass in Japan, but it is necessary to confirm that the voucher is issued within 3 months. Please enter an approximate scheduled start date.

• Who can buy a Regional JR Pass?

  Non-Japanese passport holder can buy. Regional JR Pass is only for a foreign tourist visiting Japan from abroad for sight-seeing purposes under the entry status of 'temporary visitor' Those who enter Japan with a Japanese passport can NOT buy.