When can I pick up my JR pass (voucher) from the Richmond office after I order ?

When can I pick up my JR pass (voucher) from the Richmond office after I order ?

Pickup will be ready on/after 1 pm on the next day. 

[Business hours] Mon-Fri 9:00am -5:00pm (Close: Saturday ,Sunday and holiday)
[Pickup Location] 8899 Odlin Crescent, Richmond, BC, V6X 3Z7

e.g.
・If you ordered the JR pass on Monday. Your pass will be ready to pick-up on Tuesday on/after 1pm.
・If you ordered during the weekend, Your pass will be ready to pick-up on Monday on/after 1 pm.

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