When can I pick up my JR pass (voucher) from the Richmond office after I order ?
Pickup will be ready on/after 1 pm on the next day.
[Business hours] Mon-Fri 9:00am -5:00pm (Close: Saturday ,Sunday and holiday)
[Pickup Location] 8899 Odlin Crescent, Richmond, BC, V6X 3Z7
・If you ordered the JR pass on Monday. Your pass will be ready to pick-up on Tuesday on/after 1pm.
・If you ordered during the weekend, Your pass will be ready to pick-up on Monday on/after 1 pm.
Is it ok a friend or my family to pick up my JR pass order on my behalf?
Yes. Please select the delivery option as [Local pickup / Richmond office - 3rd party] at the time of order. We need to know who will pick up your order. Please reply to your confirmation e-mail with the following information. 1 Full name of the ...
Can I get a refund if I canceled my Japan Rail Pass Exchange order?
Yes,you can. You can cancel within one year from the issued date and you need to return an unused JR Pass Exchanege Order(voucher). 20% of the purchase price will be deducted as a cancellation fee and the remainder will be refunded. Please see [How ...
I haven't decided the start date, can I buy JR Pass?
Yes,you can. The final usage start date will be decided when redeeming for the JR Pass in Japan, but it is necessary to confirm that the voucher is issued within 3 months. Please enter an approximate scheduled start date.
Who can buy a Regional JR Pass?
Non-Japanese passport holder can buy. Regional JR Pass is only for a foreign tourist visiting Japan from abroad for sight-seeing purposes under the entry status of 'temporary visitor' Those who enter Japan with a Japanese passport can NOT buy.
Can I use the 7-day JR Pass in a few weeks?
No,you can not. JR Pass is valid only for consecutive days. You cannot select 7 separate days over a period of weeks or months to use it.