I have lived in Canada for a long time, but I have a Japanese passport. Can I buy the regional pass ?

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• Who can buy a Regional JR Pass?

  Non-Japanese passport holder can buy. Regional JR Pass is only for a foreign tourist visiting Japan from abroad for sight-seeing purposes under the entry status of 'temporary visitor' Those who enter Japan with a Japanese passport can NOT buy.

• My passport name and PR card name are slightly different. Which name shall I use for JR Pass?

  Name for JR Pass has to be your passport name. You will have to apply for written proof if those documents' names are different except the name in ( ).Please contact us for more details.

• JR pass for child under age 5. I want to purchase JR pass in October I have a daughter who is 5 and she will turn 6 in October. If I buy the JR pass in September then it is free?

  The child's age applies at the time of purchasing the JR pass. Children aged under 6 do not require the pass and travel free of charge. However, seat reservations are not available for your child if they do not have a valid pass.

• Can I get a refund if I canceled my Japan Rail Pass Exchange order?

  Yes,you can. You can cancel within one year from the issued date and you need to return an unused JR Pass Exchanege Order(voucher). 20% of the purchase price will be deducted as a cancellation fee and refunded. Please see attached for details. ...

• I haven't decided the start date, can I buy JR Pass?

  Yes,you can. The final usage start date will be decided when redeeming for the JR Pass in Japan, but it is necessary to confirm that the voucher is issued within 3 months. Please enter an approximate scheduled start date.