No, JTB Canada can only process refunds for Japan Rail Passes that were originally purchased through our own website (www.jtb.ca) or directly from our JTB Canada offices.

If you purchased your Japan Rail Pass through a different travel agency, a third-party website, or another JTB office outside of Canada, please note the following:

• Contractual Obligation: Your purchase contract and payment are tied directly to the original point of sale. Each agency has its own specific terms, conditions, and cancellation fees.
• Where to Contact: You must contact the specific company, website, or agency where you made your original payment to initiate a refund request.
• Verification: JTB Canada does not have access to the booking records of other companies and therefore cannot verify your payment or process any financial transactions on their behalf.

Please check your original confirmation email or the back of your Exchange Order to identify the issuing agency if you are unsure where it was purchased.